Terms of Service
Terms of Service
Last updated: 15 October 2026
Welcome to Jute & Sable. These Terms of Service govern your use of our website and any purchases made through www.juteandsable.co.uk.
Please read them carefully before placing an order. By using our website, you agree to comply with the terms relating to website use. When you place an order, the terms relating to purchases form part of your contract with us.
Nothing in these terms affects your statutory consumer rights.
1. About Us
Jute & Sable is operated by Jute & Sable Limited, a company registered in England and Wales.
Registered company number: 10365970
Registered office: 111a George Lane, London, England, E18 1AN
Email: hello@juteandsable.co.uk
Throughout these terms, references to "we", "us" and "our" mean Jute & Sable Limited. References to "you" and "your" mean the person using our website or purchasing our products.
2. Use of Our Website
We aim to ensure that our website is accurate, secure and available at all times. However, we cannot guarantee uninterrupted access or that all information will always be free from errors.
We may update, modify or temporarily suspend parts of the website where reasonably necessary.
You agree not to misuse our website, interfere with its operation, attempt to gain unauthorised access to our systems or use its contents for unlawful purposes.
We reserve the right to restrict access where necessary to protect our website, customers or business.
3. Products and Descriptions
We take care to describe and photograph our products as accurately as possible.
However, colours may appear slightly different depending on your screen settings, and minor variations in measurements, materials or finishes may occur.
Product measurements and sizing guidance are provided to help customers select the most appropriate fit. We recommend consulting our Measurement Guide before purchasing.
These provisions do not affect your rights where goods are faulty, incorrectly described or otherwise fail to meet applicable legal requirements.
4. Orders and Contract Formation
When you place an order, you are making an offer to purchase the selected products.
Following checkout, you will receive an order acknowledgement confirming that we have received your order. This acknowledgement does not necessarily constitute acceptance of your order.
A contract is formed when we confirm acceptance of your order, normally through a dispatch confirmation.
All orders are subject to availability and acceptance.
If we are unable to fulfil an order, we will contact you and arrange a refund of any payment taken for the unavailable goods.
If an obvious pricing or product-information error is identified before acceptance, we may contact you to offer the correct details or decline the order and refund any payment received.
Once an order has been accepted, any cancellation by us will be subject to your statutory rights and applicable contract law.
5. Pricing and Payment
Product prices are displayed in the currency indicated on our website or at checkout.
Any applicable taxes and delivery charges will be disclosed before you complete your purchase.
Where a currency conversion is provided, the final amount charged may depend on the payment currency and any exchange-rate or foreign transaction charges applied by your payment provider.
Payment is processed securely through the payment methods made available at checkout.
We reserve the right to amend our prices at any time. Changes will not affect orders already accepted, except where permitted by law.
6. Delivery
We deliver to selected destinations within the United Kingdom and internationally.
Available delivery options, charges and estimated delivery times are provided during checkout or within our Delivery & Returns Policy.
Delivery estimates are provided in good faith and may be affected by circumstances beyond our reasonable control, including customs processing or carrier disruption.
We will notify you of any significant known delay and explain your available options.
Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of the contract being formed.
Responsibility for the goods generally remains with us until they are delivered into your physical possession or that of a person you have identified to receive them, subject to applicable legal exceptions.
7. International Orders and Customs
For orders delivered outside the United Kingdom, customs duties, import taxes, handling charges and other local fees may apply.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or delivery charge and may be payable by the recipient.
Customers are responsible for understanding any local import restrictions that apply to their destination.
Where an international shipment is delayed or held by customs, we will provide reasonable assistance where possible.
Any costs or consequences arising from refusal to pay properly disclosed import charges will be considered in accordance with applicable law and the circumstances of the order.
Nothing in this section limits any mandatory consumer rights that apply in the destination country.
8. Returns, Exchanges and Cancellations
We hope you will be entirely satisfied with your purchase.
For eligible online purchases, customers generally have a statutory right to cancel within 14 days after receiving their goods, without giving a reason.
After notifying us of cancellation, customers generally have a further 14 days to return the goods.
Customers may inspect and try on products to establish their nature, characteristics and fit, as they would reasonably be permitted to do in a shop.
Where an item has been handled beyond what is reasonably necessary, including being worn or used in a manner that diminishes its value, we may make an appropriate deduction from the refund where permitted by law.
This may include excessive soiling, pet hair, damage or other evidence of use, depending on the circumstances.
We may withhold a cancellation refund until the goods are returned or the customer provides evidence of having sent them back, as permitted by law. Refunds will be issued within the applicable statutory period.
Where an entire eligible order is cancelled, the original standard delivery charge will also be refunded where required by law. Additional charges for premium delivery options are generally non-refundable beyond the standard delivery amount.
Customers are responsible for return postage for change-of-mind returns where this has been disclosed before purchase. Different rules apply to faulty or incorrectly supplied goods.
Our separate Delivery & Returns Policy explains the return procedure, exchanges, refund arrangements and applicable exceptions.
Nothing in these terms or our returns policy limits your statutory rights in relation to faulty, damaged or misdescribed goods.
9. Intellectual Property
All content on our website, including photographs, illustrations, designs, graphics, text, logos and other original material, belongs to Jute & Sable Limited or its respective rights holders unless otherwise stated.
This content is protected by applicable intellectual property laws.
You may view and use our website for lawful personal purposes. You may not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
10. Privacy and Personal Information
We are committed to protecting your personal information.
We collect and process personal data in accordance with applicable data protection legislation and our Privacy Policy.
Our Privacy Policy explains what information we collect, how it is used, when it may be shared and the rights available to you.
Marketing communications will be sent only where permitted by applicable law. You can unsubscribe from promotional emails using the relevant unsubscribe link.
Please refer to our Privacy Policy at www.juteandsable.co.uk/privacy-policy for further information.
11. Liability
We take reasonable care in operating our website and supplying our products.
We are not responsible for losses caused by circumstances outside our reasonable control where the law permits this.
We do not accept liability for losses that were not reasonably foreseeable when the contract was formed, except where liability cannot lawfully be excluded.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded or restricted.
Nothing in these terms affects your statutory consumer rights.
12. Complaints and Customer Support
We take customer satisfaction seriously and aim to resolve concerns fairly and promptly.
If you have a question, complaint or concern regarding an order, please contact us at:
Please include your order number where relevant so that we can assist you efficiently.
13. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website or applicable law.
The terms applicable to a purchase will generally be those in effect when the contract for that purchase was formed.
Any updated terms will be published on this page with a revised date.
14. Governing Law
These terms are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide you with the right to bring proceedings elsewhere.
If you are purchasing from outside the United Kingdom, you may also benefit from mandatory consumer protections under the laws of your country of residence.
15. Contact
For all enquiries relating to these Terms of Service, please contact:
Jute & Sable Limited
Email: hello@juteandsable.co.uk
Website: www.juteandsable.co.uk
Registered office: 111a George Lane, London, England, E18 1AN
Registered company number: 10365970